Are you passionate about unlocking new efficiencies and driving innovation through automation and smart processes? Do you thrive in a role where you analyze, optimize, and implement solutions to create streamlined operations? If this resonates with you, ITCAN wants you to join our dynamic team as a Business Optimization Specialist.

About the Role

As a Business Optimization Specialist, you will be at the forefront of transforming business operations by leveraging cutting-edge technologies, automation tools, and analytics. This role is perfect for someone with a keen eye for process improvement and a knack for collaboration. You will play a pivotal role in ensuring that ITCAN remains a leader in efficiency, knowledge management, and business performance.

Key Responsibilities

• Analyze and recommend productivity, collaboration, and knowledge-sharing tools and technologies to enhance operational performance.
• Conduct knowledge audits to identify gaps and create or update materials for retention and proactive knowledge sharing.
• Streamline the collection, organization, and distribution of knowledge using appropriate tools and processes.
• Identify automation and optimization opportunities within business processes and implement solutions to address them.
• Collaborate with stakeholders to understand challenges, define pain points, and create tailored strategies for streamlined workflows.
• Configure and manage automation tools, ensuring seamless integration with existing systems.
• Maintain a centralized knowledge base, ensuring it is accurate, relevant, and accessible to all ITCAN team members.
• Oversee performance and expense management systems, ensuring alignment with organizational goals.
• Plan and coordinate integration and migration projects for new tools with key stakeholders.
• Develop and enforce standardized guidelines for process documentation.

What You’ll Bring

• Strong experience with process automation tools and AI-driven solutions for business optimization.
• Expertise in data analysis to interpret trends and provide actionable insights for business functions.
• Proficiency in content management systems for routine tasks such as creating, editing, and publishing content.
• Ability to independently plan and implement small-scale change initiatives.
• A collaborative mindset with excellent communication skills to work with cross-functional teams and stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
• 2 years of relevant experience in business optimization, process improvement, or a similar field.
• Familiarity with automation tools, knowledge-sharing platforms, and project management methodologies.
• A passion for technology and data-driven decision-making.

Why Join ITCAN?

At ITCAN, we don’t just drive innovation – we thrive on it. With a collaborative culture spanning over 15 nationalities, we celebrate creativity, diversity, and continuous improvement. Here’s what we offer:

• A flexible, hybrid work environment.
• Comprehensive medical insurance, including dental.
• Monthly team activities and support for personal growth initiatives.
• Recognition and rewards, including a break on your birthday!
• A vibrant and dynamic international team that values innovation and teamwork.

Join ITCAN, a leader in the digital marketing and technology space, and become a key part of our journey to redefine business optimization. Together, let’s push boundaries and drive excellence.

Apply now and shape the future with us!